Customer Service Associate

General Job Description: 

Liberty Oilfield Services, an industry leader in hydraulic fracturing services, is searching for a self-motivated individual to step into a fast-paced setting who can quickly adapt to and support sand sales and mining operations by maintaining daily records of truck flow, responding to customer requests to provide resolution and managing mine systems to mirror customer allocations.

Major Duties and Responsibilities: 

  • Dealing directly with the customers either through telephone, electronically or even face-to-face if required
  • Tracking daily loads out of mines and updating spreadsheets daily
  • Preparing pre-billing backup documentation
  • Creating quotes & tickets in SalesForce and submitting to Billing upon completion of a job or on designated weekly/monthly customer billing schedule
  • Keeping current on all customer contracts, amendments & pricing
  • Tracking progress of both customer & mine contract requirements
  • Alternate taking overnight and afterhours calls

Minor Duties and Responsibilities: 

  • Managing daily auto-reports and PO updates to customers
  • Answering  customer/carrier requests for BOL copies
  • Answering customer requests for LORs for current or completed jobs
  • Preparing monthly revenue report
  • Researching disputed loads & issuing credit memos

Qualifications for the Job:


High school diploma/GED required
Associate degree in business related field preferred


3+ years’ experience in customer service Experience in frac sand industry is a plus


  • Highly organized and responsible in nature
  • Ability to remain professional and courteous with customers at all times Excellent verbal and written communication skills
  • Ability to think critically and analyze efficiently
  • Proficiency with Microsoft Office Suite
  • Ability to type
  • Must be available to alternate taking after-hour and overnight calls Stress tolerance

Key Competencies: 

  • Quick Thinking/Learning Communication
  • Initiative/Independence Teamwork